Oak Springs Care Home

We assessed 5 quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.

Staff provided safe care and treatment and took the necessary action to minimise any risks to people's health, safety and wellbeing.

The provider has established processes in place to protect people. Staff had undergone safeguarding training and we found safeguarding concerns were investigated promptly and shared appropriately with external agencies using local safeguarding procedures.

The provider demonstrated a good working knowledge of the Mental Capacity Act 2005. People were involved in decisions about their care and their human and legal rights were upheld.

People's care records showed risks were regularly reviewed and monitored. Staff had a good knowledge of people's individual risks and could describe how to care for people safely.

Staff were recruited safely and deployed in sufficient numbers to meet people's needs. Staff completed an induction programme to help them embed into their roles with confidence.

Effective processes were in place to help manage the control and prevention of infection. Staff had access to up to date policies and records showed they had received training in how to reduce the risk of infection spread.

Processes were in place to ensure medicines were managed safely and in line with good practice standards. Medicines were stored safely and staff kept records of medicines administration in an electronic format. Staff discussed in detail the training they had undergone to support safe medicines practices.

We assessed one quality statement in the effective key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.

People's care plans demonstrated their needs had been assessed and expected outcomes were identified. Care and support was regularly reviewed and appropriate referrals were made to ensure people’s needs were met and the best possible outcomes achieved. Staff described how they ensured people were involved in the planning of their care and worked hard to deliver care in a way that was important to them. However, we identified some improvement was required to ensure records of the care provided were consistent with people's assessed needs.

We assessed one quality statement in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.

Staff treated people with care, kindness and compassion. During the assessment, we observed numerous acts of kindness and dignified support being provided to people. Visiting health professionals provided positive feedback about how staff treated people and the positive interactions they had observed during their visits to the home.

We assessed one quality statement in the well led key question and found both areas of good practice and areas where improvement was required. The scores for these areas have been combined with scores based on the rating from the last inspection, which was requires improvement. Our rating for this key question remains requires improvement.

The provider demonstrated well established governance systems. These systems and processes ensured the delivery of good quality, sustainable care, treatment and support. Whilst we were assured that governance systems were clear and generally effective, further action was required to help address the shortfalls found in the records related to the care provided. We found no evidence of harm and the registered manager demonstrated action was already underway to improve this area.