Prince Alfred Residential Care Home

People were kept safe and protected from harm. Staff understood the course of action to take if someone disclosed an allegation of abuse. People felt appropriate action was taken when they raised concerns and feedback. There was enough trained and qualified staff on shift and staff were recruited safely. Risk assessments contained enough information to help keep people safe. Staff knew how to support people and people told us they had been involved in their care and support plans. Lessons had been learnt from previous shortfalls in this area.

Staff were able to describe the culture and foundation of the organisation. Staff fed back the organisation was a good place to work and they felt valued and cared for. The provider had taken steps to ensure staff had processes to follow if they needed to speak up, and these were clearly communicated through team meetings and staff newsletters. Governance systems were in place and were robust. Everyone fed back they liked the registered manager and felt they were approachable.