Greenacres Care Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were appropriately assessed and met by staff who had the required skills, training and support.

People were well-supported with their nutrition and hydration needs and the feedback about the food at the home was positive. One relative said, "The food is good and they know what [Relative] likes. [Relative] has put on weight since coming here and looks much better." The atmosphere and appearance of the home was homely and people looked comfortable and relaxed in their surroundings.

All the people and relatives we spoke with gave us positive feedback about the staff at the home. One person told us, "The staff are like a family to me." Staff knew the people they were supporting well and we observed many warm, friendly and caring interactions between staff and the people living at the home throughout our inspection.

The care plans we looked at were informative, regularly reviewed and reflected the needs of the people supported by the service. This included considering and meeting any communication, spiritual and cultural needs. The home had not received any formal complaints since our last inspection but people told us they would feel comfortable raising concerns if necessary and we saw information about making a complaint was accessible.

There was a good range of activities on offer to people living at the home, both on a group and individual basis. People were also supported to keep up with their religious preferences.

There was a kind and caring culture amongst staff at the home, which was led by an experienced registered manager. All the people and relatives we spoke with were familiar with the registered manager; they felt they could approach them with any concerns and any issues would be addressed.

There were various systems in place to gather people's feedback about the quality of service being provided. All of which we reviewed was positive. One person wrote, 'I think it's smashing and I enjoy being here.' Staff

at the home engaged well with other health and social care professionals to ensure people's health and wellbeing was maintained.