Hallmark Kew House Luxury Care Home
Care home with nursing, Merton, 81 beds
Outstanding
Rated on
Rating from the Care Quality Commission.
Hallmark Kew House Luxury Care Home: inspection record
Rated Outstanding in October 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, then Outstanding in 2019 and October 2023.
The latest rating was published about 3 years ago.
How it compares locally
- The only Outstanding care home in Merton, out of 35 with a rating.
- Larger than 9 in 10 care homes in Merton.
About the service
From the Care Quality Commission's inspection report published 6 October 2023. Quoted under the Open Government Licence.
Kew House is a residential care home that can provide nursing and personal care for up to 81 people in one adapted building. At the time of our inspection 69 older people were living at the care home, including people with residential and nursing care needs, and people living with dementia.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 58 Spencer Hill Road, London, SW19 4EL |
|---|---|
| Phone | 020 8971 0190 |
| Registered manager | Natasha Shillingford |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 3 inspection reports, latest 6 October 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Hallmark Care Homes (SW19) LimitedBrand: Hallmark Care Homes |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06936763 (opens Companies House) |
Nearest alternatives
- G Keychange Charity Alexander House Care Home Care home, 0.5 miles awayGood
- G Queens Court Care home with nursing, 0.6 miles awayGood
- G St Teresa's Home for the Elderly Care home with nursing, 0.6 miles awayGood
- G Wimbledon Beaumont Care home with nursing, 0.7 miles awayGood
- G Lee House Care home, 0.7 miles awayGood
Getting help from London Borough of Merton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Merton
- Ask for a care needs assessment
- Phone: 020 8545 4388, Monday to Friday, 9am to 5pm. Out of hours: 020 8770 5000
- Support for carers
- Paying for care: London Borough of Merton
Checked on the council's website, November 2026.
Common questions
- Does Hallmark Kew House Luxury Care Home provide nursing care?
- Yes. The Care Quality Commission lists Hallmark Kew House Luxury Care Home as a care home with nursing.
- How many beds does Hallmark Kew House Luxury Care Home have?
- The Care Quality Commission's register lists 81 beds at Hallmark Kew House Luxury Care Home.
- When was Hallmark Kew House Luxury Care Home last inspected?
- The Care Quality Commission's latest rating for Hallmark Kew House Luxury Care Home was published on 6 October 2023.
- Who runs Hallmark Kew House Luxury Care Home?
- Hallmark Kew House Luxury Care Home is run by Hallmark Care Homes (SW19) Limited.
- What is Hallmark Kew House Luxury Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 6 October 2023.