Queens Court
Care home with nursing, Merton, 43 beds
Good
Rated on
Rating from the Care Quality Commission.
Queens Court: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016, 2018, 2019 and July 2022.
It has been rated Good at every inspection since 2016. The latest rating was published about 4 years ago.
How it compares locally
- One of 34 Good care homes in Merton, out of 35 with a rating.
- Larger than 7 in 10 care homes in Merton.
About the service
From the Care Quality Commission's inspection report published 27 July 2022. Quoted under the Open Government Licence.
Queens Court is a residential care home providing personal and nursing care to up to 43 people. The service provides support to older people and people with dementia. At the time of our inspection there were 36 people using the service.
The care home accommodates people in one adapted building over three floors.
What inspectors found
People continued to receive care and support to keep them safe. Risk management plans in place ensured staff knew how to mitigate identified risks. People's medicines were managed safely. Staffing levels were adequate, and the provider had robust recruitment procedures in place to ensure suitable staff were employed. People benefitted from a service that learned lessons when things went wrong.
People received support from staff that were skilled in their roles and reflected on their working practices. Staff monitored people's health and wellbeing and referral to healthcare specialists were made when required. People who had specialist dietary requirements were catered for.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were positive about the care and support provided at Queens Court. Staff treated people with dignity and respect and wherever safe to do so encouraged their independence. Pre-admission assessments were undertaken to ensure the service could meet people's needs.
People continued to receive care and support that was person-centred and planned in line with their wishes. The service had a full activities programme for people to participate in. People's communication needs were recorded and catered for. Complaints were fully investigated, and action taken to reach a positive outcome for the complainant. People's end of life wishes were documented and respected.
Systems in place supported the monitoring of the service. People, staff and their relatives were complimentary about the management of the service and told us the registered manager was approachable. The service sought people's views and acted on them. The registered manager worked in partnership with healthcare professionals and relatives to drive improvements.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Contact and registration details
| Address | 32-34 Queens Road, Wimbledon, London, SW19 8LR |
|---|---|
| Phone | 020 8971 5019 |
| Website | www.barchester.com |
| Registered manager | Shaaron Caratella |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 27 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Barchester Healthcare Homes LimitedBrand: Barchester Healthcare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02849519 (opens Companies House) |
Barchester Healthcare Homes Limited runs 14 services in London. 13 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Barchester Healthcare Homes Limited
- G Atfield House Care home with nursing, HounslowGood
- G Cheverton Lodge Care home with nursing, IslingtonGood
- G Derham House Care home with nursing, HaveringGood
- G Hugh Myddelton House Care home with nursing, EnfieldGood
- G Lynde House Care home with nursing, Richmond upon ThamesGood
- G Magnolia Court Care home with nursing, BarnetGood
See all 14 services run by Barchester Healthcare Homes Limited
Nearest alternatives
- G Haydon Park Lodge Care home, 0.5 miles awayGood
- O Hallmark Kew House Luxury Care Home Care home with nursing, 0.6 miles awayOutstanding
- G South Park Residential Home Care home, 0.6 miles awayGood
- G Haydons Lodge Care home, 0.7 miles awayGood
- G Lee House Care home, 0.8 miles awayGood
Getting help from London Borough of Merton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Merton
- Ask for a care needs assessment
- Phone: 020 8545 4388, Monday to Friday, 9am to 5pm. Out of hours: 020 8770 5000
- Support for carers
- Paying for care: London Borough of Merton
Checked on the council's website, November 2026.
Common questions
- Does Queens Court provide nursing care?
- Yes. The Care Quality Commission lists Queens Court as a care home with nursing.
- How many beds does Queens Court have?
- The Care Quality Commission's register lists 43 beds at Queens Court.
- When was Queens Court last inspected?
- The Care Quality Commission's latest rating for Queens Court was published on 27 July 2022.
- Who runs Queens Court?
- Queens Court is run by Barchester Healthcare Homes Limited. It runs 14 services in London.
- What is Queens Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 July 2022.