Haydon Park Lodge

What inspectors found

From the Care Quality Commission's assessment published 25 March 2024 (assessment visit 9 January 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were protected from the risk of harm and abuse. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers and staff.

   There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS), and this was only used when it was in the best interest of the person.

   Staff assessed and reviewed risks to people regularly and made sure people were involved in making decisions about how they wished to be supported to stay safe. Risk assessments were clear and provided sufficient guidance to staff to keep people safe.

   Recruitment procedures were robust, this meant that only staff who were deemed suitable and fit, were employed to support people. Records showed there were enough suitably skilled and experienced staff deployed throughout the care home at all times. Staff received the appropriate training and support to meet people’s needs and keep them safe.

2. Effective

   GGood Good

   People’s support needs were assessed and reviewed on a regular basis which helped to ensure their needs could be continued to be met. Care plans and risk assessments were individual for each person and included their support in relation to a range of daily living skills and support areas in relation to their health and communication. Staff were aware of the importance of asking for consent before supporting people and respecting their wishes.

3. Caring

   OOutstanding Outstanding

   People were supported to have choice and control and make decisions about how their support was provided. Staff encouraged them to do as much as they could for themselves, helping to maintain their independence. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a range of activities both at the service and in the community which helped support their independence, health and wellbeing.

4. Responsive

   GGood Good

   People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.