Haydons Lodge

At this inspection we found enough improvement had been made and the provider was no longer in breach of regulation. This was because fire-resistant doors were now appropriately maintained and fit for purpose, up to date PEEP's were in place for everyone wo lived at the care home and they had introduced electronic governance systems that were operated more effectively.

The feedback we received from people living in the care home and community health care professionals was positive about the standard of care provided at Haydon's Lodge. A person said, "I like living here…I'm very happy at Haydon's Lodge." A community health care professional added, "I have always found the staff at Haydon's Lodge very professional and responsive."

Staff understood how to safeguard people. People were cared for and supported by staff who knew how to manage risks they might face. The premises were kept hygienically clean and staff followed current best practice guidelines regarding the prevention and control of infection including, and those associated with testing for COVID-19 and the wearing of personal protective equipment (PPE). The care home was adequately staffed by people whose suitability and fitness to work there had been thoroughly assessed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People living at the care home and staff working there were all complimentary about the way the service was managed, and how approachable the managers and staff were. The provider promoted an open and inclusive culture which sought the views of people living at the care home, their relatives, community health and social care professionals and staff. The provider worked in close partnership with various community health and social care professionals and agencies to plan and deliver people's packages of care and

support.