The Willows
- Care home
- 39 beds
- No nursing
- Dementia care
- Registered since 2011
- Barton-upon-Humber, North Lincolnshire, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Inadequate to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
11 of 56
rated care homes in North Lincolnshire are rated Requires improvement, like this one.
The Willows: inspection record
Rated Requires improvement in May 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Beech House (Good, 0.4 miles away) and Options Applegate House (Outstanding, 0.5 miles away).
Nearest care homes:
- G Beech House Good, 0.4 miles away
- O Options Applegate House Outstanding, 0.5 miles away
- G Eagle House Care Home Good, 0.6 miles away
- G Westbridge House Rehabilitation Unit Good, 0.7 miles away
- G Barton House Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 16 May 2023. Quoted under the Open Government Licence.
The Willows is a residential care home that provides accommodation and personal care for up to 39 people aged 65 and over, some of whom maybe living with dementia. At the time of this inspection 9 people were living at the service.
What inspectors found
Whilst some improvements had been made in relation to the oversight and quality assurance at the service; the management team failed to ensure people were correctly safeguarded where concerns were identified. Appropriate action was not always taken in relation to allegations of abuse and the management team failed to follow their own safeguarding policy to protect people.
Read the rest of CQC's summary
Infection control was not always promoted to ensure a safe environment. Areas of the service were odorous and some furniture did not support effective cleaning to take place. Safe infection prevention and control practice was not always promoted. There was a lack of clinical waste bins for staff to dispose of soiled incontinence aids and personal protective equipment was not stored appropriately.
Some improvements had been made to peoples care plans and risk assessments, however, further work was required. Records to support the monitoring of people's health and wellbeing were not always accurately completed or provided staff with sufficient information to provide consistent care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were happy with the care and support received. Relatives spoke positively about the improvements that had been made at the service. Staff were supported in their role and felt the management team was approachable.
Questions to ask when you visit
- Safe was rated Requires improvement on 16 May 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 16 May 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 16 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- ADL PlcBrand: Pearl Jackson
- Ownership type
- Organisation
- Companies House number
- 02463465 (opens Companies House)
ADL Plc runs 11 services in England, 5 of them in Yorkshire and the Humber. 6 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by ADL Plc
- G Castle Park Good. Care home with nursing, Derby, East Midlands
- G Charlton Court Nursing Home Good. Care home with nursing, Leeds
- G Crompton Court Good. Care home, Liverpool, North West
- G Jubilee House Good. Care home with nursing, Torbay, South West
Getting help from North Lincolnshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Lincolnshire Council
- Ask for a care needs assessment
- Phone: 01724 297000
- Contact adult social care online
- Support for carers
- Paying for care: North Lincolnshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Willows provide nursing care?
- No. The Care Quality Commission lists The Willows as a care home without nursing.
- How many beds does The Willows have?
- The Care Quality Commission's register lists 39 beds at The Willows.
- When was The Willows last inspected?
- The Care Quality Commission's latest rating for The Willows was published on 16 May 2023.
- Who runs The Willows?
- The Willows is run by ADL Plc. It runs 11 services in England, 5 of them in Yorkshire and the Humber.
- What is The Willows's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 16 May 2023.
Contact
- Phone
- 07383 529878
- Address
- Willow Drive, Barton Upon Humber, DN18 5HR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Beech House (Good, 0.4 miles away) and Options Applegate House (Outstanding, 0.5 miles away).
Nearest care homes:
- G Beech House Good, 0.4 miles away
- O Options Applegate House Outstanding, 0.5 miles away
- G Eagle House Care Home Good, 0.6 miles away
- G Westbridge House Rehabilitation Unit Good, 0.7 miles away
- G Barton House Good, 0.8 miles away