Dalemain House
- Care home
- 24 beds
- No nursing
- Dementia care
- Registered since 2016
- Birkdale, Sefton, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2018, most recently Requires improvement in September 2025.
13 months
since the latest rating was published.
21 of 106
rated care homes in Sefton are rated Requires improvement, like this one.
Dalemain House: inspection record
Rated Requires improvement in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Birkdale Park Nursing Home (Good, 0.2 miles away) and Tudor Bank Nursing Home (Outstanding, 0.2 miles away).
Nearest care homes:
- I Ellerslie Court Inadequate, 0.1 miles away
- – Seren House Not yet rated, 0.1 miles away
- RI The Spinal Unit Action Group Requires improvement, 0.1 miles away
- G Birkdale Park Nursing Home Good, 0.2 miles away
- RI Birkdale Tower Care Home Requires improvement, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 September 2025 (assessment visit 9 June 2025). Quoted under the Open Government Licence.
Date of assessment: 3 July to 25 July 2025. Dalemain House is a residential care home, providing accommodation and personal care to older people, some of whom were living with dementia. At the time of our assessment, 19 people lived at the home. This assessment was carried out due to emerging risk.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found 3 breaches of the legal regulations relating to safe care and treatment of people, person centred care, and governance. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation.
People were not always provided with safe care and treatment. The provider failed to effectively analyse accidents and incidents to identify patterns and prevent recurrence. Learning from incidents was not shared with the staff team to support continuous improvement.
The environment posed fire and safety risks. Furniture was unsecured, window restrictors were missing, and people had unrestricted access to high-risk areas within the home. The provider did not always manage medicines safely.
Staff completed online training; however, the provider did not deliver face to face training or carry out competency assessments so there was no assurance staff were competent to carry out their roles.
Governance systems and processes were not robust, which impacted the provider’s ability to assess, monitor and improve the quality of care people received. The provider demonstrated limited understanding of regulatory requirements and risk management. In some cases, they failed to notify CQC about incidents and safeguarding concerns. The service has operated without a registered manager since 2021; this concern was highlighted in the previous assessment which was carried out in 2022.
Care plans and risk assessments lacked clear guidance for staff on how to manage individual risks for some people.
People did not always receive care that was person centred. People had limited opportunities to engage in meaningful and stimulating activities.
Staff were caring, compassionate and demonstrated a good understanding of people’s needs. Their interactions with people were positive, and they collaborated effectively with other agencies to ensure consistent care.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
The provider was in breach of legal regulation in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 22 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 22 September 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 22 September 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 22 September 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Aldona Gusevaite
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 20 July 2022. Latest assessment published 22 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 09742937 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does Dalemain House provide nursing care?
- No. The Care Quality Commission lists Dalemain House as a care home without nursing.
- How many beds does Dalemain House have?
- The Care Quality Commission's register lists 24 beds at Dalemain House.
- When was Dalemain House last inspected?
- The Care Quality Commission's latest rating for Dalemain House was published on 22 September 2025.
- Who runs Dalemain House?
- Dalemain House is run by Dalemain House Residential Home Ltd.
- What is Dalemain House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 September 2025.
Contact
- Phone
- 01704 568651
- Address
- 19 Westcliffe Road, Southport, PR8 2BL Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Birkdale Park Nursing Home (Good, 0.2 miles away) and Tudor Bank Nursing Home (Outstanding, 0.2 miles away).
Nearest care homes:
- I Ellerslie Court Inadequate, 0.1 miles away
- – Seren House Not yet rated, 0.1 miles away
- RI The Spinal Unit Action Group Requires improvement, 0.1 miles away
- G Birkdale Park Nursing Home Good, 0.2 miles away
- RI Birkdale Tower Care Home Requires improvement, 0.2 miles away