Tudor Bank Nursing Home

The culture and ethos of the service was to 'make it happen' for people. The registered manager told us, "People come to Tudor Bank to live, we make every day count.'' The service focused on pro-active approaches, and staff worked hard to ensure that people lived a life which was meaningful to them. People's diverse needs were not seen as barriers to people living life to the full.

Distinctive leadership at the service meant that every member of staff genuinely valued the uniqueness of each person, and promoted the provision of care and support as individual as the person receiving it. Staff were passionate about empowering people to have a say in the care and support they wanted, and ensuring people received person-centred and dignified support of an exceptionally high standard.

The service took the time to get to know about what was most important to people. This information was used to determine people's aspirations for the future, and to empower people to live a more independent and enriched life.

Tudor Bank had a relaxed and informal environment. People told us they thought of Tudor Bank as their own home. People's relatives told us they were often astonished by how much progress their loved one had made since arriving at Tudor Bank, and how they were now enjoying ''a quality of life they wouldn't otherwise have had.''

People received care and support from staff who were kind, caring and compassionate and familiar to them. It was evident staff had formed genuine relationships and bonds with the people they supported. Staff told us they, ''looked forward to coming to work and making people smile.''

The service demonstrated great innovation in its commitment to continuously seek ways to drive forward improvements. This drive and innovation helped to achieve extremely positive outcomes for people.

People were supported in such a way that allowed them maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in

the service supported this practice.