Windermere

People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and compassionate and knew people's needs and preferences well.

Regular checks and audits were carried out to determine the quality and safety of the environment and the care being provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risk to people was assessed and measures were put in place to support people safely. The service acted as a halfway house from long term care to independent living and encouraged people to develop vital life skills.

People participated in activities and occupations which were meaningful to them in the local community. Staff provided support where required.

Feedback was sought from people living at the service, their relatives and staff to ensure standards were being maintained and to help drive forward improvements.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred and transparent culture within the service.