Alt Park Nursing Home

Safe – this means we looked for evidence people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

At the last assessment, the provider was in breach of legal regulations in relation to people’s safe care and treatment. At this assessment, not enough improvement had been made,and the service remained in breach of the legal regulation in relation to safe care and treatment.

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At the last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness,dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

The provider was in breach of the legal regulations in relation to treating people with dignity and respect.

Responsive – this means we looked for evidence the provider met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.

At the last assessment, the provider was in breach of legal regulations in relation to good governance. At this assessment, not enough improvement had been made,and the service remained in breach of the legal regulations in relation to good governance.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate.This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.

At the last assessment, the provider was in breach of legal regulations in relation to good governance. At this assessment, not enough improvement had been made,and the service remained in breach of the legal regulations in relation to good governance.