Surbiton Care Home
Care home, Kingston upon Thames, 26 beds
Good
Rated on
Rating from the Care Quality Commission.
Surbiton Care Home: inspection record
Rated Good in February 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Good in 2018, then Requires improvement in 2023, then Good in February 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 20 months ago.
How it compares locally
- One of 21 Good care homes in Kingston upon Thames, out of 28 with a rating.
- Smaller than 6 in 10 care homes in Kingston upon Thames.
What inspectors found
From the Care Quality Commission's assessment published 25 February 2025 (assessment visit 16 December 2024). Quoted under the Open Government Licence.
Date of Assessment: 8 to 21 January 2025. We undertook this assessment to review progress made since our last assessment and to follow up on previous breach of regulations. The service is a residential care home providing support to older people living with dementia and physical disabilities. At the time of our assessment there were 20 people using the service.
We assessed all of quality statements from the safe and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last assessment.
Read the full summary
The provider had a positive learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. The facilities and equipment met people’s needs, were clean and well-maintained. We found a health and safety concern in that renovation works were being carried out in parts of the home being used by people which the provider addressed immediately to ensure people’s safety.
The provider was previously in breach of the legal regulation in relation to Good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our last inspection we found no evidence that people had been harmed however, governance systems in place were ineffective in identifying areas for improvement and providing oversight. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
At this inspection we found enough improvement had been made and the provider was no longer in breach of regulation 17.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 11-15 Park Road, Berrylands, Surbiton, KT5 8QA |
|---|---|
| Neighbourhood | Surbiton, Kingston upon Thames |
| Phone | 020 8390 7712 |
| Registered manager | Heidi Bradbury |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 28 January 2023 (opens the Care Quality Commission website) Latest assessment published 25 February 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Surbiton Care Centre LtdBrand: CHD Living |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05374338 (opens Companies House) |
Nearest alternatives
- RI The Glow Rest Home Care home, 0.2 miles awayRequires improvement
- G Elysium Care Partnerships Limited - 89 Ewell Road Care home, 0.3 miles awayGood
- – Signature at Surbiton Care home with nursing, 0.5 miles awayNot yet rated
- RI Kingston Rehabilitation Centre Care home with nursing, 0.6 miles awayRequires improvement
- RI Elysium Care Partnerships Limited - 1a Upper Brighton Road Care home, 0.6 miles awayRequires improvement
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Surbiton Care Home provide nursing care?
- No. The Care Quality Commission lists Surbiton Care Home as a care home without nursing.
- How many beds does Surbiton Care Home have?
- The Care Quality Commission's register lists 26 beds at Surbiton Care Home.
- When was Surbiton Care Home last inspected?
- The Care Quality Commission's latest rating for Surbiton Care Home was published on 25 February 2025.
- Who runs Surbiton Care Home?
- Surbiton Care Home is run by Surbiton Care Centre Ltd.
- What is Surbiton Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 February 2025.