Little Smugglers

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care People's needs and preferences were known by caring staff, but inconsistencies in the oversight of peoples care plans meant that information was not always updated and correct. People were supported by staff who delivered kind and compassionate care. Staff promoted equality and diversity in their support for people. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff understood how to apply the principles of safeguarding people, and how to recognise and report abuse. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture Managers and staff were working together towards improving the culture of the service. The service had experienced a number of management changes since the last inspection. Whilst staff and people's relatives said that positive elements had resulted from the current management, the inconsistency and uncertainty of leadership since the last inspection had impacted on the service fully addressing concerns previously raised about people's support. Positive steps had been taken by leadership to address these concerns although this required consistent management to be in place to fully implement and embed them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk