Heatherley - Care Home with Nursing Physical Disabilities
- Care home
- 43 beds
- Nursing care
- Registered since 2011
- Horley, Surrey, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
56 of 302
rated care homes in Surrey are rated Requires improvement, like this one.
Heatherley - Care Home with Nursing Physical Disabilities: inspection record
Rated Requires improvement in July 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Greenways (Good, 0.2 miles away) and Brownrigg (Good, 0.6 miles away).
Nearest care homes:
- G Greenways Good, 0.2 miles away
- RI Jane House Requires improvement, 0.5 miles away
- G Brownrigg Good, 0.6 miles away
- RI Little Smugglers Requires improvement, 0.7 miles away
- G Care at Stennings Good, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 26 July 2022. Quoted under the Open Government Licence.
Heatherley - Care Home with Nursing Physical Disabilities is a residential care home that provide personal and nursing care for a maximum of 42 people. At the time of our inspection there were 33 people living there. People live either in the main building or in one of eight self-contained bungalows located within the grounds. People who lived in the bungalows used the facilities in the main building at any time of day or night. People living at Heatherley had physical disabilities and some people also had a learning disability or acquired brain injury.
What inspectors found
Based on our review of safe, effective and well-led the service was not able to demonstrate how they were meeting some of the underpinning principles of Right Support, Right Care, Right Culture. However, the provider was working toward meeting the principles, and embedding the positive changes made into the running of the service.
Read the rest of CQC's summary
Right Support People were able to access meaningful activities more regularly than they had been able to previously. Changes were being made so people were supported to identify goals and outcomes and plan the support they needed to achieve these. These improvements were just beginning at the time of inspection and time was needed for this to be embedded and for everyone with a learning disability to benefit from the changes.
Right Care Care was becoming more person centred and flexible to meet people's needs. People were supported by a kind and caring staff team who treated them with respect. People's rights were promoted, and they were protected from discrimination. Staff understood their responsibilities to protect people from abuse and knew how to report concerns should they need to.
Right Culture There was a positive ethos at the service and people were involved in planning their own care and were encouraged to give their views about the support they received. People were supported to develop their skills and to be as independent as possible. People's relatives were able to give their feedback about the support their family members received and their views were listened to.
People were supported to have maximum choice and control of their lives and staff supported them in the
least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 26 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 26 July 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 26 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 26 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Leonard Cheshire DisabilityBrand: Leonard Cheshire Disability
- Ownership type
- Organisation
- Companies House number
- 00552847 (opens Companies House)
- Charity number
- 218186
Leonard Cheshire Disability runs 41 services in England, 12 of them in the South East. 25 are rated Good or Outstanding, 14 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Leonard Cheshire Disability
- G Appley Cliff - Care Home Physical Disabilities Good. Care home, Isle of Wight
- G Athol House - Care Home Physical Disabilities Good. Care home, Southwark, London
- G Bells Piece Supported Living Service Good. Home care, Surrey
- G Bradbury House - Care Home with Nursing Physical Disabilities Good. Care home with nursing, County Durham, North East
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Heatherley - Care Home with Nursing Physical Disabilities provide nursing care?
- Yes. The Care Quality Commission lists Heatherley - Care Home with Nursing Physical Disabilities as a care home with nursing.
- How many beds does Heatherley - Care Home with Nursing Physical Disabilities have?
- The Care Quality Commission's register lists 43 beds at Heatherley - Care Home with Nursing Physical Disabilities.
- When was Heatherley - Care Home with Nursing Physical Disabilities last inspected?
- The Care Quality Commission's latest rating for Heatherley - Care Home with Nursing Physical Disabilities was published on 26 July 2022.
- Who runs Heatherley - Care Home with Nursing Physical Disabilities?
- Heatherley - Care Home with Nursing Physical Disabilities is run by Leonard Cheshire Disability. It runs 41 services in England, 12 of them in the South East.
- What is Heatherley - Care Home with Nursing Physical Disabilities's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 July 2022.
Contact
- Phone
- 01342 712232
- Address
- Effingham Lane, Copthorne, RH10 3HS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Greenways (Good, 0.2 miles away) and Brownrigg (Good, 0.6 miles away).
Nearest care homes:
- G Greenways Good, 0.2 miles away
- RI Jane House Requires improvement, 0.5 miles away
- G Brownrigg Good, 0.6 miles away
- RI Little Smugglers Requires improvement, 0.7 miles away
- G Care at Stennings Good, 1.2 miles away