Care at Stennings

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People told us they felt safe. Staff had training in safeguarding and understood how to report any concerns about people's safety and wellbeing. Risks to people were understood, assessed and appropriately monitored. There were enough staff available to meet people's needs. People were supported to take their medicines safely. Infection prevention and control was well managed. When things went wrong, lessons were learnt, and steps taken to prevent reoccurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs and choices were assessed and planned for. Staff were supported with induction, training and supervision to ensure they had the right skills to support people. People were supported to eat a health balanced diet. Staff worked with other agencies to ensure that people lead healthier lives.

People were treated with kindness and care. People made choices about their day to day support and were encouraged to express their views. People's privacy and dignity was respected. People were encouraged to maintain and develop their independence.

People received personalised care from staff who knew them well. People's communication needs were

understood and supported. People took part in a range of activities and were supported to maintain relationships that were important to them. People and their families felt confident to complain if needed.

Staff were proud to work for the service and felt well supported by the registered manager. People, their relatives and staff's views had been sought and used to further develop the service. Quality assurance checks supported the service to continuously learn and improve. Staff worked in partnership with other professionals.