The Acorns

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care People received kind and compassionate care. Staff understood how to protect people from abuse. Staff knew how to recognise and report abuse and they knew how to apply it. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks. Staff knew the best way to communicate with people. Usually communication was either verbal or through observing people's reactions to suggestions or actions. We spent time observing interactions between people and staff and these were caring and supportive

Right Culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People received good quality care, support and treatment because trained management and staff could meet their needs and wishes. The provider sought advice from professionals and specialists to help support people and to meet their health and social care needs. Staff responded to people's daily needs and to their wishes to be involved in activities away from the service. People were supported to spend time with their families and loved ones. People were supported to have access to the local community and to follow their interests.