Parkwood Lodge

Parkwood Lodge is a detached house providing residential accommodation for seven adults with mental health conditions and is one mile from the town of Waterlooville in Hampshire. At the time of our inspection six people lived at the home.

The service had a registered manager however on the day of our inspection they were not in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider completed regular health and safety checks around the home including maintenance.

Checks were carried out during the recruitment process to ensure only suitable staff were employed. There were enough staff deployed to meet people's needs.

There were arrangements in place for the safe management of people's medicines and daily checks were undertaken.

People were supported to have maximum choice and control of their lives.

People were supported by staff who were suitably trained, supervised and appraised. People's nutritional needs were met, and they were involved in devising their menus.

Staff were caring and treated people with dignity and respect. Care plans addressed each person's individual needs, including what was important to them, and how they wanted to be supported.

People were fully involved in undertaking activities of their choice, both in the home and the community. People were cared for in a way that took account of their diversity, values and human rights.

People living at the home, staff and other stakeholders told us that the acting manager was approachable and supportive. People were supported to raise concerns and make suggestions about where improvements could be made.

The provider had effective systems in place to monitor the quality of the service and ensure that areas of improvement were identified and addressed.

The five questions we ask about services and what we found