Step-forward support services

Step-Forward Care Services accommodates up to five people in one adapted building. Each person has their own individual room and there were shared facilities such as kitchen, laundry, and bathroom facilities. There was also one main living room and dining area where people watched TV and socialised together.

People's experience of using this service: People were supported by staff to stay safe and who treated them with respect and dignity and encouraged them to maintain their independence.

People were supported to receive their medicines as required to assist their wellbeing and people enjoyed a healthy diet with a choice of meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff sought people's consent before providing support and staff liaised with other health care professionals to meet people's health needs and support their wellbeing.

Staff knew people well and provided care in the way that people preferred. People and their relatives felt able to raise any concerns they may have with staff.

Staff received training that was appropriate to them in their role and they felt supported by the management team to provide a good standard of care.

People were supported to enjoy a range of activities and people received individualised care and support from staff.

The provider had quality assurance systems in place and we saw where action had been taken to make improvements. Staff said they felt supported and could talk to management, who they considered approachable, and felt confident any concerns would be acted on promptly.

The provider worked in partnership and collaboration with other key organisations to support care provision.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk