Ignite Health and Home Care Service - Worcester

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found. People were positive about the care they received and about the staff supporting them.

People were supported by staff who understood how to keep them safe and understood the risks to their health. People were assured staff would arrive on time and who had been through recruitment processes including background checks. People's care was monitored so that any improvements to their future care could be incorporated.

People's needs were assessed to ensure their needs could be met by the service. People were supported by staff who had training and supervisions. Staff understood how to share any concerns for a person's health with the appropriate people and seek help where appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt staff were caring and understood their needs. People felt able to communicate day to day needs and were treated with dignity and kindness.

People's care was planned around their wishes, preferences and needs. People's care was modified to meet any changes in need or preference. People understood how to complain but had not wished to because they were happy with their care. Staff understood people's end of life wishes.

People were confident if they contacted the administrative office staff would respond to them. People felt their care was well planned and reviewed regularly. Systems were in place to monitor the quality of care people received as well as their satisfaction with it. People and staff were encouraged to share feedback. The registered manager was supported by a management team who understood their role and how this contributed to people's positive experience of care.