Happylife Care

About the service: Happylife Care is a domiciliary service which provides personal care to people living in their own homes. At the time of the inspection the service provided care to two people, and regularly cared for other people on a short-term basis, to meet their needs.

People's experience of using this service: People and their relatives told us they could rely on staff to provide the care agreed.

People's needs were carefully assessed, so staff could be sure they would be able to meet their needs.

People were supported by staff who understood the risks to their safety and who supported them to reduce risks, whilst promoting their choices.

Staff knew how to identify concerns, such as abuse, or people becoming anxious, and understood how to protect people.

People's care was planned with them and reflected their preferences. Staff considered people's rights to independence, dignity and privacy when planning and providing their care.

Staff had the skills to meet people's needs and supported people to access the healthcare they needed, so they would remain well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People and staff had developed strong bonds, and care was provided by a consistent staff team, who cared for people in ways which showed them they were valued.

Staff understood what was important to people and tailored the care provided so people's goals were met and their well-being enhanced.

People and their relatives knew how to raise any concerns and complaint. Relatives told us any suggestions they made to improve their family member's care were listened to.

Relatives, staff and other health and social care professionals were positive about the way the service was managed.

The registered manager sought people's views and experiences as part of their quality assurance processes.

Staff were encouraged to reflect on the care provided so improvements to the service would be driven through.

We found the service met the characteristics of a "Good" rating.