Holcroft Grange Residential Care Home
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2016
- Warrington, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
9 months
since the latest rating was published.
10 of 51
rated care homes in Warrington are rated Requires improvement, like this one.
Holcroft Grange Residential Care Home: inspection record
Rated Requires improvement in January 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: High Peak Residential and Nursing Home (Good, 1.5 miles away) and Lilford Court (Good, 1.9 miles away).
Nearest care homes:
- G High Peak Residential and Nursing Home Good, 1.5 miles away
- G Lilford Court Good, 1.9 miles away
- RI Lime House Requires improvement, 2.2 miles away
- G Marlcroft Good, 2.2 miles away
- G Ashwood Court Residential Home Good, 2.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 5 January 2026 (assessment visit 14 October 2025). Quoted under the Open Government Licence.
Date of Assessment: 27 October – 18 November 2025. Holcroft Grange is a care home without nursing and provides accommodation and personal care for up to 40 people. At the time of the assessment 36 people were living at the home.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We carried out site visits to the home on 27 October and 5 November 2025, with the remainder of the assessment being conducted offsite. We assessed 33 quality statements from the key questions of safe, effective, caring, responsive and well-led.
During this assessment the provider was in breach of regulations in relation to people’s safety and treatment and good governance. The overall rating is requires improvement.
People were not always provided with safe care and treatment. Risks to people were not consistently identified and monitored. People’s care plans did not always contain accurate and consistent information.
Processes to analyse safety events were not always reliable and robust, meaning correct action taken to prevent further occurrences could be missed. Care monitoring records were poorly completed, so we could not be assured people had received the care they needed at the right time to mitigate risk.
Medicines were not always managed safely. For people who were prescribed as and when medicines, protocols to manage these medicines were insufficient.
The provider’s governance systems and processes did not always operate effectively. For example, care plans audits did not take place.
However, we received positive feedback about the manager who was described as being ‘hands on’ and ‘approachable.’
There were a wide range of meaningful activities for people which had a positive impact on their well-being. People’s relatives were able to visit without restriction. The home had a warm and homely atmosphere and people appeared at ease in their surroundings.
Both the manager and registered provider were receptive to our feedback and began taking action to remedy the shortfalls we identified at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the management of risks to people.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 5 January 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 5 January 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 5 January 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Rebecca Abrahams
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 December 2020. Latest assessment published 5 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Croftwood Care (Cheshire) LimitedBrand: Minster Care Group
- Ownership type
- Organisation
- Companies House number
- 10265522 (opens Companies House)
Croftwood Care (Cheshire) Limited runs 9 services, all in the North West. 8 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Croftwood Care (Cheshire) Limited
- G Astbury Lodge Residential Care Home Good. Care home, Cheshire West and Chester
- G Crossways Residential Care Home Good. Care home, Cheshire West and Chester
- G Leycester House Residential Care Home Good. Care home, Cheshire East
- G Parklands Residential Care Home Good. Care home, Cheshire East
Getting help from Warrington Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Warrington Borough Council
- Ask for a care needs assessment
- Phone: 01925 443322
- Support for carers
- Paying for care: Warrington Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Holcroft Grange Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Holcroft Grange Residential Care Home as a care home without nursing.
- How many beds does Holcroft Grange Residential Care Home have?
- The Care Quality Commission's register lists 40 beds at Holcroft Grange Residential Care Home.
- When was Holcroft Grange Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Holcroft Grange Residential Care Home was published on 5 January 2026.
- Who runs Holcroft Grange Residential Care Home?
- Holcroft Grange Residential Care Home is run by Croftwood Care (Cheshire) Limited. It runs 9 services, all in the North West.
- What is Holcroft Grange Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 January 2026.
Contact
- Phone
- 01925 766488
- Address
- Jackson Avenue, Culcheth, Warrington, WA3 4DZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: High Peak Residential and Nursing Home (Good, 1.5 miles away) and Lilford Court (Good, 1.9 miles away).
Nearest care homes:
- G High Peak Residential and Nursing Home Good, 1.5 miles away
- G Lilford Court Good, 1.9 miles away
- RI Lime House Requires improvement, 2.2 miles away
- G Marlcroft Good, 2.2 miles away
- G Ashwood Court Residential Home Good, 2.5 miles away