Ashlett Dale Rest Home
- Care home
- 16 beds
- No nursing
- Dementia care
- Registered since 2016
- Fawley, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
15 months
since the latest rating was published.
59 of 420
rated care homes in Hampshire are rated Requires improvement, like this one.
Ashlett Dale Rest Home: inspection record
Rated Requires improvement in July 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Dryad Spinney (Good, 1.6 miles away) and Badgers Holt Residential Care Home (Good, 3.2 miles away).
Nearest care homes:
- RI Sundial Cottage Rest Home Ltd Requires improvement, 0.7 miles away
- RI Seventrees Care Home Requires improvement, 1 mile away
- G Dryad Spinney Good, 1.6 miles away
- – Lime Kiln House Not yet rated, 2.3 miles away
- G Badgers Holt Residential Care Home Good, 3.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 July 2025 (assessment visit 22 May 2025). Quoted under the Open Government Licence.
Date of Assessment: 04 December 2024 to 20 December 2024.
This assessment was carried out in response to concerns about how falls were managed, including risk assessment and incident reporting. There were also concerns relating to staff training and competency and knowledge of mental capacity issues.
- Safe No rating
- Effective Good
- Well-led No rating
Read the rest of CQC's summary
The registered manager promoted a learning culture and people could raise concerns. However, this would be better supported through more robust systems and processes of management.
Staff received training in safeguarding. Recent safeguarding referrals had been made appropriately.
Care plans and risk assessments were sometimes generic and did not always contain clear guidance for staff. Follow up actions were not always recorded or monitored effectively.
Systems and procedures for recruiting new staff were not robust. The registered manager told us staff were supervised whilst they were waiting for their full DBS to come through but could not produce any evidence of this in relation to 2 staff whose records we reviewed. The registered manager informed us of the actions they are taking to address this. Staff received training and completion of this was monitored. Competency checks did not always take place or were not recorded.
People’s medicines were mostly managed safely. However, there was some lack of sufficient individualised and personalised information within people’s medicines records.
When providing support, staff sought people’s consent. Improvements were being made to the way issues around consent were recorded.
We received positive feedback from external health and social care professionals about how the service worked in partnership with them.
Systems and processes to assess, monitor and improve the quality and safety of the service had not been established and operated effectively. Statutory notifications had not always been sent to CQC when required. These are being submitted retrospectively.
During our visits, the registered manager was responsive to any issues we identified. Throughout the inspection, we observed some examples of effective care practices. We saw evidence of ongoing improvements being made to the premises.
We found 2 breaches of the regulations in the areas of staffing and good governance.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people were not always safe and protected from avoidable harm.
The provider was in breach of legal regulation relating to staffing.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
For this assessment we looked only at the quality statement in relation to consent and found areas of good practice. The score for this area has been combined with scores based on the rating from the last assessment.
At our last assessment we rated this key question good. At this assessment the rating has remained good: This meant people’s outcomes were mostly consistently good, and people’s feedback confirmed this.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of the legal regulation relating to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 July 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 February 2021. Latest assessment published 29 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Collette Willis
- Ownership type
- Individual
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Ashlett Dale Rest Home provide nursing care?
- No. The Care Quality Commission lists Ashlett Dale Rest Home as a care home without nursing.
- How many beds does Ashlett Dale Rest Home have?
- The Care Quality Commission's register lists 16 beds at Ashlett Dale Rest Home.
- When was Ashlett Dale Rest Home last inspected?
- The Care Quality Commission's latest rating for Ashlett Dale Rest Home was published on 29 July 2025.
- Who runs Ashlett Dale Rest Home?
- Ashlett Dale Rest Home is run by Mrs Collette Willis.
- What is Ashlett Dale Rest Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 July 2025.
Contact
- Phone
- 023 8089 2075
- Address
- Stonehills, Fawley, Southampton, SO45 1DU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Dryad Spinney (Good, 1.6 miles away) and Badgers Holt Residential Care Home (Good, 3.2 miles away).
Nearest care homes:
- RI Sundial Cottage Rest Home Ltd Requires improvement, 0.7 miles away
- RI Seventrees Care Home Requires improvement, 1 mile away
- G Dryad Spinney Good, 1.6 miles away
- – Lime Kiln House Not yet rated, 2.3 miles away
- G Badgers Holt Residential Care Home Good, 3.2 miles away