Sundial Cottage Rest Home Ltd

Some of the required records to support safe recruitment were not in place. Infection control arrangements within the service needed to be more effective and incidents and accidents needed more effective oversight. There were sufficient number of staff deployed to meet people's needs. People told us they felt safe at Sundial Cottage and the provider had appropriate policies and procedures which ensured staff had clear guidance about what they must do if they suspected abuse was taking place.

There were areas of the home which remained in need of updating and refurbishment, the provider was taking action to address this. People had care and support plans that were personalised and reflected their needs. People were supported by staff who had relevant training. Feedback about the food was generally positive. Staff sought the specialist advice of a range of health care professionals to assist in achieving positive outcomes for people.

People told us staff were kind, caring and friendly and we observed a number of positive interactions where staff clearly conveyed their regard for people. Staff took steps to protect people's privacy and people were free to spend time, in private, in their rooms as they wished. Staff involved people in discussions and encouraged them to make choices about how they spent their day and which activities they took part in.

Staff knew people well and this enabled them to engage effectively and provide person centred care. People had access to regular and meaningful activities and relatives expressed confidence that they could raise any issues or concerns with the interim leadership team or the provider. Staff worked alongside community nursing teams to ensure that people had a comfortable and pain free death.

Staff understood the values of the service and spoke of a positive culture and of the importance of providing people with person-centred care. The provider was aware of their responsibility to act in an honest and transparent way when things went wrong and engaged well with people, staff and relatives.