Fernside

Right Support: People who were able to, told us they felt safe and happy at the home. People looked happy, calm, and content when spending time with staff. Relatives and health professionals felt people were well cared for and safe. A familiar and consistent group of care staff meant they knew people well.

Risks to people were assessed and regularly reviewed. Positive risk taking was encouraged.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. Staff demonstrated a good understanding of the signs and symptoms that may indicate a person is experiencing poor care and abuse and knew how to report this appropriately. They felt confident appropriate and timely action would be taken by the registered manager. People received their prescribed medicines appropriately from trained staff and had regular reviews to ensure they remained effective.

Right Culture: There was an open, supportive and homely culture at Fernside. Staff felt supported by management and their colleagues. They were encouraged to take on new skills and qualifications to help further improve the care people received. Relatives and professionals spoke highly of the registered manager who they saw as approachable, receptive and engaged with securing good outcomes for people. The home worked well with other organisations such as GP surgeries, day centres, epilepsy team and physiotherapists.