Oakside

People had control of their dignity and how personal care was provided. The service consistently met the needs of the people based on their wishes, enhancing their quality of life and well-being. Staff were exceptionally responsive and had excellent knowledge of people. The service had a strong emphasis on ensuring people felt empowered and valued. The service ensured people were provided with activities that were relevant and meaningful to them and involved people's loved ones.

Right Care: The home was purpose built to support people with complex needs and had been designed to optimise accessibility for people. Staff were extremely passionate about providing care that was compassionate and provided the best outcomes for people. Staff looked at ways to enrich people's lives. People were treated with kindness and people were observed to be exceptionally well cared for. The service promoted equality for people. The provider was passionate about supporting people to access services and activities. They supported people to overcome barriers and thought outside the box to achieve this. The registered managers and staff team had a strong approach to providing individualised care, that promoted people's dignity. We saw staff treating people with respect.

Right Culture: The registered managers were passionate about supporting people to be able to access, experience and participate in activities inclusively. They promoted positive risk taking and innovative approaches to support people to achieve this and to provide people with meaningful outcomes. The registered managers were passionate about ensuring staff were suitably skilled and trained to meet people's complex and diverse needs. We observed staff were very respectful and mindful about being in people's

home.

The ethos of the provider was that staff were guests in people's home and this was reflected in how staff supported people. People were fully involved and in control about what happened in their home. There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did. The registered managers led by example and people, their relatives and staff were consistently positive about the quality of the service.