Moorend Place

We found the following examples of good practice.

The home had a system in place to support relatives to visit their family members. It was limited to one family member by a pre-arranged appointment. On arrival to the home, visitors had to sign in and completed a screening form regarding COVID-19, sanitised their hands, put on a facemask and have their temperature checked prior to moving from the reception area. Any visitor with any symptoms or a raised temperature were not allowed entry. This assisted in identifying visitors who may be at a higher risk of transmitting an infection to people living in the home.

Risk assessments were completed to ensure measures were in pace to minimise risk to people. Social distancing was observed as far as it was practicable to do so. Staff wore appropriate PPE, regularly washed their hands and applied hand sanitiser.

Tests for COVID-19 were carried out in line with guidance where possible. If a test result was positive, the person was required to isolate in line with government guidance.

The home was clean and there were no malodours. Staff had access to cleaning products and the cleaning of high touch areas such as door handles and hand rails, were cleaned regularly. However, some areas of the service were not well maintained and therefore unable to be effectively cleaned. We have had confirmation from the provider these are included on their action plan and are being addressed.

Staff had completed training in infection control, COVID-19 and donning and doffing PPE. The registered manager had completed competency checks to ensure all staff understood how to complete donning and doffing appropriately.

Further information is in the detailed findings below.

The five questions we ask about services and what we found