Northfield Nursing Home

People were safeguarded from the risk of abuse. Risks in relation to people's care were identified and risk assessments detailed information about how risks could be mitigated. The home was clean, and people were protected from the risk and spread of infections. There were enough staff available to assist people to meet their needs in a prompt way. Accidents and incidents were recorded and analysed to identify any trends or patterns. This helped to mitigate future risks and ensured lessons were learned. The provider had a safe recruitment process which assisted them in recruiting suitable staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the food provided, with choices available at each mealtime, along with snacks in between. The building was adapted to meet people's individual needs, there had been redecoration and refurbishment of the building since our last inspection. The home was clean and bright throughout.

The management team carried out regular audits to ensure the quality of the service was maintained. The management team took appropriate actions to address any issues. People, their relatives and staff had confidence in the management team and felt they were approachable.