Life Care Corporation Limited

Improvements were made to ensure people's care was more effective. People were asked about their preferences, likes and dislikes and these were considered to help staff provide individualised care. Documentation of people's choices had improved. The building was decorated to ensure a better environment for people living with dementia. Improvements to the environment were in line with practice guidelines. Consent for care and treatment was obtained in the right way. The service had not obtained valid consent for the use of people's photos on social media websites. We made a recommendation about consent.

People said they were happy with the care workers and support received. During the pandemic, the service received regular complimentary feedback from families, even when they were not able to visit due to restrictions. Staff tried to keep people connected with their families and friends.

People's care plans and daily notes were more individualised. During the lockdowns, the staff had made an extra effort to prevent social isolation of people; the service recognised people were confined to their rooms more. Additional activities and more one-to-one time was provided to keep people entertained and stimulated.

There were improvements to the quality assurance systems. However, the service's continuous improvement plan was not always updated with the results of multiple audits completed each month. The statement of purpose did not contain the required information. There was satisfactory support from the provider's clinical lead and operations manager. Incidents and accidents were being correctly reported and there was review of the information by the registered manager. The service and management team worked collaboratively with the local authority, commissioners and other stakeholders.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.