22 De Parys Avenue

People and their families told us they/ their family member were safe living at the service. Staff had training in safeguarding and knew how to recognise signs of abuse and how to report concerns. The management team assessed risks to people and put plans in place to help mitigate these risks. Staff completed health and safety, including fire checks to help maintain the safety of the environment. The management team acted immediately on some of our feedback about the upkeep and cleanliness of some aspects of the environment. There were enough staff to support people safely and staff were recruited in line with legislation.

People’s needs were assessed when they started living at the service and were reassessed if they changed. Staff were supported in line with the Mental Capacity Act (MCA) and staff offered people choices in their day to day lives. People were asked for consent in relation to all aspects of their support.

Without exception, people and relatives told us staff were kind and caring and supported them how they wanted to be supported. Staff supported people to be involved in short and long term choices about their support. People were supported to be independent if this was their choice.

People were supported to follow their interests and to be a part of their local community. The management and staff team worked with other professionals to support people to achieve the best outcomes they could. People and relatives were positive about the impact living at the service was having on their/ their family members life.