Sunningdale Nursing Home

Staff had the right skills and knowledge to care for people and they received a range of training. The service worked effectively with a range of health professionals. People received a varied and appropriate diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and treated people well. Staff knew people well and had developed good relationships with them. People were listened to and treated fairly based on their individual needs.

People's care needs were assessed and a range of care plans put in place. People's care plans included information about people's social needs including relationships and sexuality. The service was meeting people's communication needs. An activities co-ordinator was employed who provided a range of activities for people. Complaints were appropriately managed and responded to.

There was a positive and person-centred culture within the home. Staff told us morale was generally good and they felt able to approach the registered manager. The service was committed to continuous improvement and acted positively on the areas of feedback we provided them with. People were listened to and helped shaped how the service operated.