RecoveryHub@NorthwestLeeds

● The service identified a specific ward which was specifically used to support people who had been discharged from hospital with a positive test result for COVID- 19.

● There was clear signage throughout the home to identify the COVID-19 area and the Personal protective Equipment (PPE) required.

● We observed staff wearing appropriate PPE at the time of inspection and people told us this was the case when staff were supporting their needs. One person said," Yes the staff are lovely here they all wear face masks."

● Staff supported people in relation to their care and wellbeing. People were supported to contact family and friends by phone or video call. One person said, "I speak to [name of person] three times a day."

● Staff adapted to each person's individual need, for example one costumer was deaf and staff were wearing face shields so the person could lip read. Staff also used picture and flash cards. Access to a British Sign Language (BSL) interpreter was deemed essential for one person so these visits were encouraged and actioned by the service.

● The focus of the service is reablement. People were supported to be mobile and independent and encouraged to develop their skills to return to their home as soon as possible.

We were assured that this service met good infection prevention and control guidelines as a designated care setting.

Further information is in the detailed findings below.

The five questions we ask about services and what we found