Spinney (The)

● The provider had appropriate arrangements for visiting to help prevent the spread of infection. All visitors were required to have their temperature taken before they entered the care home. Visitors were supported to wear a face covering when visiting. Hand washing facilities and hand sanitizer stations were available near the entrance and throughout the care home.

● The provider had appropriate arrangements to test people and staff for COVID- 19 and was following government guidance on testing. There was a designated team that administered the tests for people using the service and for staff. This ensured that people and staff were tested for COVID- 19 in a consistent way in line with national guidance.

● The provider ensured that staff received appropriate training and support to help prevent the spread of infection. All staff had received training on infection control and the use of PPE. Staff were assigned to work on the same floors to help minimise the risk of cross infection. Staff wellbeing was supported when they became unwell and when they returned to work.

● The provider ensured that people using the service could maintain links with family members and friends. People were supported to have visits from their relatives and friends in a designated area in the garden where social distancing was observed. Family members and friends who were unable to visit the home could stay in touch with people with phone and video messaging. The provider understood the communication needs of people. For example, the provider sourced a phone application that converted voice into large text for people who were hearing and sight impaired.

● People at extreme risk and those isolating were supported in creative ways, including recruiting an additional activities coordinator so more activities could be offered to people over the national lockdown period in response to the COVID- 19 pandemic.

Further information is in the detailed findings below.

The five questions we ask about services and what we found