Three Willows Residential Care Home

● The provider had appropriate arrangements for visiting to help prevent the spread of infection. Visitors were supported to wear a face covering when visiting. The service had a room available for visitors to put on and remove PPE. The room also had an en-suite so people could wash their hands. Hand washing facilities, signage of infection control procedures and hand sanitizer stations were available near the entrance and throughout the care home.

● The provider had appropriate arrangements to test people and staff for COVID- 19 and was following government guidance on testing. This ensured that people and staff were tested for COVID- 19 in a consistent way in line with national guidance.

● The provider ensured that staff received appropriate training and support to help prevent the spread of infection. All staff had received training on infection control and the use of PPE. Staff were assigned to work at the one location to help minimise the risk of cross infection. Staff wellbeing was supported if they became unwell and when they returned to work.

● The provider ensured that people using the service could maintain links with family members and friends. People were supported to have visits from their relatives and friends in a designated area in the garden, during the summer, where social distancing was observed. Family members and friends who were unable to visit the home could stay in touch with people with window visits, and phone and video messaging. The provider understood the communication needs of people.

Further information is in the detailed findings below.

The five questions we ask about services and what we found