Princes Court

People, relatives and staff spoke positively about the service. One relative said, "If you have someone who needs help, I would recommend this place 110%. It's a joy coming here, the staff are great." Staff told us they had worked as a team throughout the pandemic to support people's wellbeing and that of the staff. They explained that care at the home would be good enough for one of their relatives or friends.

Risk assessments were reviewed following a fall to help ensure timely action could be taken to help prevent any reoccurrence. The service was involved in an Assisted Living Technology pilot. The technology was non- invasive and helped support people's independence, safety and wellbeing. It alerted staff to any concerns or risks to a person's health such as the risk of falls.

The local Fire and Rescue Service had recently visited and identified several fire safety measures to be undertaken. The registered manager and estates manager confirmed that these had been completed with the exception of one action which was due to be carried out soon.

There were sufficient staff deployed to meet people's needs. People and relatives said that there were enough staff to support people. One relative told us, "There's always staff around - they're handy and very willing to do anything."

Medicines were managed safely. Medicines administration records demonstrated that medicines were given as prescribed.

The home was clean. One relative told us, "I would recommend it and it's clean there's never been a smell." We signposted the provider to additional resources including the recording of COVID-19 checks which were carried out prior to and on admission.

There was an emphasis on staff training and progression. Champions roles had been appointed in all aspects of people's care such as palliative care, falls and dementia. One health professional told us, "We have a good working relationship with the manager and in my opinion it is well led. [Registered manager] often asks us to deliver training to her staff."

People were supported to eat and drink enough to meet their needs. People spoke positively about the meals. Comments included, "Sometimes you don't feel like a big meal, but they bring little snacks" and "We had a curry yesterday it was spicy and lovely."

The registered manager sent us several case studies to show how being at the home, with the support of staff, had led to an improvement in people's health, independence and wellbeing.

The service were involved in research projects which helped demonstrate a commitment to promoting safe, effective practice and achieving good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk