Oasis Lodge Residential Care Home

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service:

• People received safe care. Staff understood safeguarding procedures. • Risk assessments were in place to manage risks within people's lives. • Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. • Medicines were stored and administered safely. • Staffing support matched the level of assessed needs within the service during our inspection. • Staff were trained to support people effectively. • Staff were supervised well and felt confident in their roles. • People were supported to have a varied diet. • Healthcare needs were met, and people had access to health professionals as required. • People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives. • Staff treated people with kindness, dignity and respect and spent time getting to know them. • People were supported in the least restrictive way possible. • Care plans reflected people's likes, dislikes and preferences. • People were able to take part in a range of activities and outings. • People and their family were involved in their own care planning as much as was possible. • A complaints system was in place and was used effectively. • The manager was open and honest, and worked in partnership with outside agencies to improve people's support when required. • Audits of the service were detailed and any issues found were addressed promptly. • The service had a registered manager in place, and staff felt well supported by them.