Nightingales Residential Care Home
- Care home
- 35 beds
- No nursing
- Registered since 2017
- Uckfield, East Sussex, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Requires improvement at every inspection since 2018.
16 months
since the latest rating was published.
39 of 258
rated care homes in East Sussex are rated Requires improvement, like this one.
Nightingales Residential Care Home: inspection record
Rated Requires improvement in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Futures (Good, 1.9 miles away) and Bevern View (Good, 3.3 miles away).
Nearest care homes:
- G Futures Good, 1.9 miles away
- G Bevern View Good, 3.3 miles away
- RI Coniston Court Requires improvement, 3.8 miles away
- G Thornbury Residential Home Good, 3.8 miles away
- G Linden Cottage Good, 3.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 June 2025 (assessment visit 15 April 2025). Quoted under the Open Government Licence.
Date of assessment 22 April to 12 May 2025. Nightingales Residential Care Home provides personal care and support for up to 35 older people, most of whom were living with dementia. At the time of our visit there were 27 people living at the home. This assessment was prompted by the length of time since our last inspection.
- Safe No rating
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found improvements were needed in some aspects of the service and there were breaches of regulation. This included good governance, aspects of risk management relating to people and the environment, medicine management, safe staffing, person-centred care and consent. Management oversight, governance systems and audits had not been used effectively to assess, monitor and improve the quality and safety of the service. People’s care plans did not always reflect their assessed needs and there was no evidence people and their relatives were involved in reviewing care plans. Mental Capacity Assessments lacked context and did not include the opinions of the person or their relatives. Improvements were needed to ensure activities provided were meaningful and reflected people’s individual interests. We found occasions when staff had not been recruited safely and environmental risks had not been addressed. These were addressed during the inspection.
We have asked the provider for an action plan in response to the concerns found at this assessment.
The provider and staff were committed to providing a safe and effective home. Work had commenced to address the shortfalls we identified.
People were supported to maintain and improve their health. There were good relationships with visiting healthcare professionals. The home was clean and tidy throughout and relatives commented that there were never any unpleasant odours. Staff knew people well and understood their individual needs.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to Safe Care and Treatment and Fit and Proper Persons employed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. However, we found the service was in breach of legal regulation in relation to Consent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to Person Centred Care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has remained Requires Improvement.This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to Good Governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 23 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 23 June 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 23 June 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Laura Holland
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 9 July 2021. Latest assessment published 23 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Joy Care Service Limited
- Ownership type
- Organisation
- Companies House number
- 10486017 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Nightingales Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Nightingales Residential Care Home as a care home without nursing.
- How many beds does Nightingales Residential Care Home have?
- The Care Quality Commission's register lists 35 beds at Nightingales Residential Care Home.
- When was Nightingales Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Nightingales Residential Care Home was published on 23 June 2025.
- Who runs Nightingales Residential Care Home?
- Nightingales Residential Care Home is run by Joy Care Service Limited.
- What is Nightingales Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 June 2025.
Contact
- Phone
- 01825 721120
- Address
- 38 Western Road, Newick, Lewes, BN8 4LF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Futures (Good, 1.9 miles away) and Bevern View (Good, 3.3 miles away).
Nearest care homes:
- G Futures Good, 1.9 miles away
- G Bevern View Good, 3.3 miles away
- RI Coniston Court Requires improvement, 3.8 miles away
- G Thornbury Residential Home Good, 3.8 miles away
- G Linden Cottage Good, 3.8 miles away