Cedars Care Home

Infection prevention and control measures were in place. People were protected from the risk of harm; staff were aware of how to report concerns and told us they felt comfortable to do so. Risk assessments were in place and detailed how to keep people safe and regular checks were carried out on the environment and equipment. Medicines were safely managed, and people were receiving their medicines as prescribed. Incidents and accidents were monitored and shared with the senior management team, any actions required were identified and action taken to mitigate future risk.

People's care plans were detailed, and person centred. The manager understood their role and responsibilities and there was an open and honest culture in the service. People were involved in decisions, regular meetings took place to gain feedback from people, relatives and staff The manager and staff worked in partnership with other healthcare professionals to ensure people received appropriate care and support. Auditing systems were in place and action was taken to ensure the management team continuously assesses and seeks to improve.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice