Ashdale House

People's needs were assessed before they moved into the service. Staff had been trained and had the necessary skills and experience to support people to achieve a positive lifestyle. People were supported to eat and drink enough to maintain a balanced diet. People had access to health services. The service worked closely with external health professionals to monitor people's physical and mental health.

People were treated with kindness and their privacy was respected by staff. People were enabled and encouraged to express their views and were involved in making decisions about their support. This included reviewing their care plans or deciding what activities to take part in.

People received personalised care to ensure their needs and preferences were met. Staff were matched with people based on their hobbies and preferences. People were given information in a way they could understand. Staff knew people well and knew how to communicate with them. People were supported and encouraged to maintain relationships with their relatives.

The registered manager and staff had a clear vision about the service and support they offered to people. A range of audits were completed to ensure good quality services. Staff and the registered manager worked together with other agencies to ensure people received right care and support. People, staff and relatives were involved in the running of the service and were asked for feedback about the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee people with autism and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or

autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support: people were supported and encouraged to achieve positive outcomes, for example, people had been supported to reduce restrictions previously placed on them. Right care: people were supported in a person-centred way which promoted their dignity, privacy and human rights. For example, the service's values were designed to support people's development and independence. Right culture: the ethos, values, attitudes and behaviours of leaders and care staff ensured people using the service led confident, inclusive and empowered lives.