Manor View Care Home

Date of Assessment: 15 March to 23 May 2025. The service is a nursing and residential care home providing support to older people living with dementia and nursing needs. At the time of our assessment there were 19 people living in Manor View Care Home. We carried out a comprehensive assessment of the service covering all 5 key questions – Safe, Effective, Caring, Responsive and Well-Led – and all quality statements to follow up on concerns identified at the previous assessment in June 2024. At this assessment we found the provider had made improvements and was on the right trajectory towards continued improvement. ​The provider was previously in breach of legal regulations in relation to staff and good governance. Improvements have been made, and we saw evidence of these improvements at this assessment and the provider was no longer in breach of these regulations. Audits were completed and reviewed but themes, trends or lessons learned were not always identified and used to improve practice. There was continuity of care, including when people moved between different services. The provider shared safeguarding concerns quickly and appropriately. However, there was limited analysis of safeguarding incidents to identify themes, trends and lessons learned and how these would be shared with staff to make and sustain improvements to care and support. The care environment was clean and staff has access to appropriate stores of personal protective equipment (PPE). People's needs were assessed and reviews took place. Care plans evidenced people had access to health care professionals such as GPs and occupational therapists (OTs). People had access to local health and care services to support them to manage their wellbeing. The provider did not always tell people about their rights around consent; however, they did respect people’s rights when delivering care and treatment. Staff were kind and caring in their interactions and responded to people in a timely way. The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. The service worked in partnership with other agencies to ensure people’s needs were met. People’s end of life care wishes were recorded in their care plans. Improvement had been made since the previous assessment but changes and developments needed to be embedded and sustained to ensure continued improvement.