Wyndthorpe Hall & Gardens Care Home

The systems in place that promoted safety through the layout and hygiene practices of the care environment were not effective.

Medicines were generally managed safely but the provider could share knowledge and learning across the different elements of the service to improve consistency. We made a recommendation about this.

People were safeguarded from abuse. Staff were able to describe the process for reporting safeguarding concerns. People and their relatives told us that they felt safe at Wyndthorpe Hall and Gardens.

There were enough staff on duty to provide care and support to people. Staff demonstrated care and compassionate when they supported people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Management oversight and leadership was not effective and there were gaps in management audits and checks. For example, daily management reviews of the care environment had not picked up some aspects of care that were not person-centred.

Following the last inspection, the provider had appointed a compliance and support manager who had started to make changes and improvements to the care planning and management audit systems.