Francis House
- Care home
- 7 beds
- No nursing
- Registered since 2012
- Central Bedford, Bedford, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
3 years
since the latest rating was published.
49 of 69
rated care homes in Bedford are rated Good, like this one.
Francis House: inspection record
Rated Good in February 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Rutland Road Care Home Outstanding, 0.1 miles away
- G Dial House Nursing and Residential Home Good, 0.3 miles away
- G Henrietta House Good, 0.3 miles away
- G The Mallards Good, 0.3 miles away
- G Lansglade House Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 February 2024 (assessment visit 4 January 2024). Quoted under the Open Government Licence.
Francis House provides care and support to up to 7 people living in a residential care home. The home supports people living with mental health support needs, autistic people, people living with a learning disability and people living with physical disabilities. We carried out our on-site assessment on 9 January 2024, and our off-site assessment activity started on 9 January 2024 and ended on 24 January 2024. At the time of our assessment, 1 person was being supported with personal care. We looked at 5 quality statements: Safeguarding, Involving people to manage risks, Safe and effective staffing, Independence, choice and control and Equity in experiences and outcomes.
- Safe Good
- Caring Good
- Responsive Good
Read the rest of CQC's summary
An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone in receipt of regulated activity living with a learning disability or autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
-
Safe
Good
Care plans needed more guidance for staff about supporting people when they experienced emotional distress. Incident reports were not always completed by staff when required. The provider took immediate action to address these concerns. Care plans were person-centred and current. People were supported by enough staff who were appropriately trained and well-supported by leaders. People were protected from the risk of harm and abuse.
-
Caring
Good
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
-
Responsive
Good
People were in control of their care and support. Staff knew people well and supported them to follow their interests, including those related to their spiritual beliefs. There were systems in place to obtain regular feedback.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Brenda Queeley
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 24 September 2020. Latest assessment published 26 February 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 06961135 (opens Companies House)
Bedfordshire Supported Housing Limited runs 3 services, all in the East of England. 3 are rated Good or Outstanding.
Other services run by Bedfordshire Supported Housing Limited
- O Rutland Road Care Home Outstanding. Care home, Bedford
- G Francis House Home Care Good. Home care, Bedford
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Francis House provide nursing care?
- No. The Care Quality Commission lists Francis House as a care home without nursing.
- How many beds does Francis House have?
- The Care Quality Commission's register lists 7 beds at Francis House.
- When was Francis House last inspected?
- The Care Quality Commission's latest rating for Francis House was published on 26 February 2024.
- Who runs Francis House?
- Francis House is run by Bedfordshire Supported Housing Limited. It runs 3 services, all in the East of England.
- What is Francis House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 February 2024.
Contact
- Phone
- 01234 344729
- Address
- 10 Gibbons Road, Bedford, MK40 1DQ Map (opens Google Maps)
Compare nearby
- O Rutland Road Care Home Outstanding, 0.1 miles away
- G Dial House Nursing and Residential Home Good, 0.3 miles away
- G Henrietta House Good, 0.3 miles away
- G The Mallards Good, 0.3 miles away
- G Lansglade House Good, 0.3 miles away