Wallfield House

The accommodation at Wallfield House is across two floors, with communal spaces on the ground floor, including a lounge and a dining room. The home is in the village of Findern and has a car park for visitors to use.

We found the following examples of good practice. ● The home was following best practice guidance for visitors who came to the home. Information and guidance was given prior to visitors arrival. On site testing screening in the form of a questionnaire and Personal Protective Equipment (PPE) was available to ensure the safety of the visitors and their relatives. ● Throughout the pandemic, people living at the home had been encouraged to use video calls and phones to maintain a connection with friends and relatives. The home also put in place outside gazebo visits, visits through the windows and garden visits when national guidance allowed. ● The home had a planned testing process for staff and people using the service. All staff had a weekly testing regime. People living at the service had a monthly test as well as any additional testing if they became symptomatic. ● The home completed risk assessments on all areas of the service to identify risks and outline any actions or support that could be sought if needed. This included preparations in the kitchen for meals should there be unexpected staff shortages. ● The staff completed regular observations of people, including twice daily temperature checks, oxygen saturation levels and any related COVID-19 symptoms. This enabled staff to identify people who were at risk of becoming unwell before their symptoms were extreme. This ensured they could obtain support for these people or to isolate them to avoid the transmission of COVID-19.

The five questions we ask about services and what we found