Nene House

At the last inspection in October 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive care in a way that maintained their safety. Risks to people had been assessed and reduced through their plans of care. Staff were confident in the action that they should take if they identified that an individual was at risk of harm. People were supported by sufficient numbers of staff who had been subject to robust recruitment processes. Accidents and incidents were recorded and acted upon appropriately.

People received care from staff that had the training, support and supervision that they needed to support people effectively. People were supported to have sufficient amounts to eat and drink and had access to a healthy and nutritious diet. Staff worked closely with people's allocated healthcare professionals to ensure that people remained healthy.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were consistently treated with dignity and respect. People were empowered to make decisions about their care and their independence was actively promoted.

People had detailed plans of care to provide guidance to staff in supporting people according to their individual preferences. There was a system in place to manage feedback and complaints from people appropriately.

The registered manager was a visible role model in the home. There was a shared vision from the provider, management team and staff of providing consistently high quality person centred care and support to people.

Further information is in the detailed findings below.

The five questions we ask about services and what we found