Vista Care Supported Living and Domicillary Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Investigations took place into accidents, incidents and any events to identify any lessons to be learnt.

Staff were recruited safely. Appropriate pre-employment checks were carried out.

People's medicines were administered, as prescribed, by trained staff.

People were protected from infections including COVID-19.

People were supported to maintain a healthy and balanced diet. People had access to health professionals when required.

People's consent was gained before any care was provided. Staff treated people with kindness, dignity and respect and spent time supporting them with activities of their choice.

Care plans reflected peoples' likes, dislikes and preferences.

Complaints were received and responded to appropriately. The service gained regular feedback from people who used the service to identify any required improvements.

Staff received an induction and training to carry out their roles effectively.

Information provided to people using the service was in a format they could access and understand

Staff received regular supervision meetings and provided positive feedback on the support they received from the registered manager.

We saw evidence of partnership working with other agencies to develop the service provided to people

including the Community Team for People with Learning Disabilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • People were supported to have choice, control and independence. Right care: • Care was person-centred and promoted people's dignity, privacy and human rights. Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives.