Kinder Home Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 44 people including children were receiving personal care.

There were enough staff to meet people's needs and keep them safe. People received care and support from staff who knew them well and understood their individual needs and preferences. People were supported with their medicines and their dietary needs by staff trained and competent to do so.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff provided personalised care and support to promote people's wellbeing, enhance their quality of life and to achieve positive outcomes. Staff were trained and understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff promoted equality and diversity in their support for people. They understood people's cultural needs and respected their diverse needs and requirements. People's communication needs were identified, and care plans detailed their preferred ways to communicate and make decisions.

Right Culture: Staff were safely recruited and provided consistently and continuity in care. Staff received an induction and training which included areas of care and support, infection prevention and control, and person-specific training. Action was taken to ensure systems to monitor staff training was kept up to date

was strengthened.

Quality systems were in place to monitor the quality of service to enable the provider to improve the service and the lives of people supported. Risks to people were managed effectively and safely and people and their relatives were involved in planning their care. The registered manager was responsive to feedback and introduced a system to ensure people's care needs were reviewed regularly, involving the person and their families, advocates or other professionals as appropriate.

The registered manager understood their role and responsibilities. Staff placed people's wishes, needs and rights at the heart of everything they did. Feedback received from people, relatives, staff and professionals about the quality of care and the management was consistently positive.

People and their relatives told us they felt confident to approach the management team and that their feedback or complaint would be listened and responded to. The management team had a shared commitment to the culture and values of the service, where people remained at the centre of their care and support.

The management and staff worked with external agencies and health and social care professionals. Local authority commissioners reported the provider was responsive to feedback and was working with them to make the required improvements and recommendations.