Laburnum Lodge

The provider and registered manager had introduced a new system of policies and procedures and audit forms to help improve the monitoring of the service provided. The registered manager notified the CQC of incidents they were required to. People and staff were able to formally feedback on the service by completing a survey.

The registered manager and staff promoted satisfactory infection control and cross contamination processes. Where improvements were noted to be needed during the site visit the registered manager was signposted to current guidance. The provider and registered manager were working with the local authority care home support team and they also worked with health and social care professionals. This was when people's wellbeing required this joined up working.

Staff were trained in safeguarding and told us they would raise any concerns around poor care and harm. Staff administered people's prescribed medicines safely. Some improvements in medication recording were found and staff confirmed that this would be dealt with during supervision by the registered manager. This staff learning would help reduce the risk of recurrence.

Potential new staff had checks completed on them to try to make sure they were of good character. There were enough staff available to meet people's needs. Staff promoted people's wellbeing by offering different activities for people to join in should they wish to.