Littleport Grange

We found the following examples of good practice. Staff and visitors used a designated entrance to the home and hand washing facilities were available. Staff had an area to change into their work clothes and personal protection equipment (PPE). Staff followed the correct procedure for putting on and removing PPE.

There was good signage to support infection control and hand washing. All visitors and staff were required to have their temperature checked and to have a Lateral Flow Test (LFT). This test will give a quick result. Visitors and staff were only allowed into the building after a negative test result.

The building looked clean and free from clutter. All high touch points such as door handles were cleaned regularly. People were supported by staff who wore full PPE, this is called barrier nursing. This protects both staff and people living in the service.

The registered manager ensured regular infection control audit checks were completed. The home had been divided into four different areas, there was also a separate unit from the main building. Staff were tasked to work in these areas area as part of zoning, this promoted good infection control.

The registered manager had a good contingency plan in place to manage the challenges that could arise from a COVID-19 outbreak. For example, managing staffing levels. They had a good understanding around infection control.

The registered manager ensured there was good communication, they shared updates and learning with staff. There were good systems to ensure both staff and service users were supported with any anxieties or concerns they might have in relation to COVID-19.

The registered manager told us that they were working collaboratively with colleagues from the Local Authority and CCG (Clinical Commissioning Group) and received good support and advice. The registered manager told us they felt supported by the provider.

The five questions we ask about services and what we found