Westwood

We found the following examples of good practice.

● The provider had installed a visiting pod to facilitate visiting, this included a screened off area to ensure social distancing. Due to a recent outbreak of COVID-19 visiting had been suspended to reduce the risk of further transmission of COVID-19. Essential visitors were asked to complete a health screening questionnaire and had their temperature checked.

● People and staff who were clinically vulnerable had a risk assessment in place to manage the risks associated with COVID-19. The service followed current guidance for care home testing.

● A recent outbreak of COVID-19 at the service had been managed well. People who tested positive for COVID-19 were asked to self-isolate where it was possible and in people's best interest. People who were unable to self-isolate were closely monitored by staff to ensure they were not coming in to close contact with others. People were supported to keep in touch with their relatives via telephone calls or video links.

● The service was clean with no odours. The housekeeping team used a cleaning programme, including regular cleaning of high use touch points throughout the day. Dedicated changing rooms were available for staff to use at the start and end of their shift to prevent cross contamination. The service had obtained a fogging machine to allow effective disinfection of furniture items.

● There were enough personal protective equipment [PPE] supplies in place to ensure safe infection prevention and control practices were undertaken. PPE stations were situated throughout the service. Staff had access to PPE and were observed wearing this in line with national guidance.

● Infection control policies had been updated to reflect current national guidance.

Further information is in the detailed findings below.

The five questions we ask about services and what we found