Yaxley House

Staff had been provided with training and developed skills which linked to the needs of the people they cared for. People enjoyed their mealtime experiences, which reflected their choices, and people were provided the assistance they required so they would have enough to eat and drink. People were taken to or were visited by health and social care professionals promptly when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People informed us the staff cared for them and treated them with dignity and respect. Each person had a care plan which was reviewed at regularly intervals or sooner should the need arose. People benefitted from working with designated activity staff which arranged games and events in line with peoples choices. The service had a complaints policy and also a grumbles book which was reviewed frequently by the registered manager and resulting action taken to resolve any issues. The service staff worked closely with other professionals following agreed care plans that people had made regarding their end of life care.

People and their relatives told us the service was managed well and the staff team provided good care. The registered manager and senior team carried out quality checks to ensure that care was being carried out safely.